Privacy Policy
Effective Date: 15 January 2025
At zylenthara, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our financial education services. We're based in Australia and comply with the Privacy Act 1988 and Australian Privacy Principles.
Look, privacy policies can be dense. We've tried to make this one straightforward. But if something isn't clear, reach out. We'd rather answer your questions than leave you guessing.
Information We Collect
We collect information that helps us provide better educational resources about economic indicators. The data we gather falls into a few categories.
Personal Information You Provide
When you sign up for our learning programmes or contact us, you might share:
- Your name and email address
- Phone number (if you choose to provide it)
- Location details to tailor content to Australian market conditions
- Educational background and learning preferences
- Payment information for course enrolment (processed through secure third-party providers)
Automatically Collected Data
Like most websites, we collect some technical information automatically. This includes your IP address, browser type, device information, and how you interact with our site. We use this to improve the platform and understand what content resonates with learners.
How We Use Your Information
We don't collect data just to have it. Everything we gather serves a purpose in delivering quality financial education.
| Purpose | How We Use It |
|---|---|
| Course Delivery | Managing your enrolment, sending learning materials, tracking your progress through modules |
| Communication | Responding to your enquiries, sending programme updates, sharing relevant economic insights |
| Platform Improvement | Analysing usage patterns to enhance user experience and content quality |
| Legal Compliance | Meeting our obligations under Australian financial education regulations |
We also use your data to personalise your learning experience. If you've shown interest in specific economic indicators like employment rates or inflation metrics, we'll suggest related content. This isn't about bombarding you with marketing – it's about making your time with us more productive.
Data Storage and Security
Your information is stored on secure servers located in Australia. We use industry-standard encryption both in transit and at rest. Access to personal data is restricted to team members who need it to perform their roles.
Here's what we do to protect your information:
- SSL encryption for all data transmission
- Regular security audits and vulnerability assessments
- Two-factor authentication for staff accessing sensitive systems
- Automated backups with encrypted storage
- Strict access controls and activity logging
No system is completely immune to security breaches. While we take extensive precautions, we can't guarantee absolute security. If we detect a data breach that affects you, we'll notify you within 72 hours as required by Australian privacy law.
Sharing Your Information
We don't sell your data. That's not our business model and never will be. But we do share information with third parties in limited circumstances.
Service Providers
We work with companies that help us run our platform – email service providers, payment processors, hosting services. These partners only access data necessary for their specific functions and are contractually bound to protect it.
Legal Requirements
If required by law or legal process, we may disclose your information to government authorities or law enforcement. We'll notify you about such requests unless legally prohibited from doing so.
Business Transfers
In the event zylenthara is acquired or merged with another entity, your information may be transferred as part of that transaction. You'd be notified beforehand, and the new entity would be bound by this privacy policy.
Your Rights Under Australian Privacy Law
The Privacy Act 1988 gives you several rights regarding your personal information. And we make it straightforward to exercise them.
Access and Correction
You can request a copy of the personal information we hold about you at any time. If you spot an error, let us know and we'll fix it. We aim to respond to access requests within 30 days.
Data Portability
Want to take your data elsewhere? We'll provide your information in a structured, commonly used format. You're not locked in.
Deletion Requests
You can ask us to delete your personal information. We'll comply unless we have a legal obligation to retain it – for instance, financial records we're required to keep for tax purposes. Even after deletion, some data may remain in encrypted backups for up to 90 days before being permanently removed.
Marketing Communications
You can opt out of marketing emails anytime by clicking the unsubscribe link. You'll still receive essential communications about courses you're enrolled in, but we won't send promotional content.
Cookies and Tracking Technologies
We use cookies to keep the site functioning and to understand how people use it. Some are essential – without them, features like staying logged in wouldn't work. Others help us analyse traffic patterns and improve content.
You can control cookie settings through your browser. Disabling certain cookies might limit some functionality, but the core educational content remains accessible.
We don't use third-party advertising cookies. Our tracking is limited to what helps us serve you better, not to follow you around the internet.
Data Retention
We keep your information only as long as necessary for the purposes outlined in this policy. Here's a general breakdown:
- Active accounts: Data retained while you're using our services
- Inactive accounts: Automatically deleted after 3 years of inactivity
- Financial records: Kept for 7 years to comply with Australian tax regulations
- Communication logs: Retained for 2 years for customer service purposes
- Analytics data: Aggregated and anonymised after 18 months
If you close your account, most personal data is deleted immediately. Some information may persist in backup systems for up to 90 days before complete removal.
Children's Privacy
Our services are designed for adults. We don't knowingly collect information from anyone under 18. If you're a parent and believe your child has provided us with personal information, contact us immediately and we'll delete it.
Changes to This Policy
We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email or a prominent notice on our website.
The date at the top shows when this policy was last updated. We recommend checking back periodically, especially if you haven't visited in a while.
International Data Transfers
Your data is primarily stored and processed in Australia. Some of our service providers operate globally, which may involve transferring data overseas. When this happens, we ensure adequate safeguards are in place through standard contractual clauses or other approved mechanisms under Australian privacy law.
Any international transfers maintain the same level of protection required by Australian standards. Your data doesn't become less secure because it crosses a border.
Questions About This Policy?
If something here doesn't make sense or you want to exercise your privacy rights, get in touch.
Email us at info@zylenthara.com
Call us at +61 490 003 428
Or write to us at:
14 Coachwood Avenue, Jerrabomberra NSW 2619, Australia
We typically respond within 2 business days. For formal privacy complaints, we'll acknowledge receipt within 7 days and provide a full response within 30 days.